Studio Policies & Etiquette

Bookings: 

All sessions are by appointment only. Payment is required for all sessions in advance in order for a reservation to be made. At the moment, payment can be made by cash, cheque, Square, or e-transfer. All payments are non-refundable and only transferable through mutual agreement.

Cancellation/Rescheduling Policy:

To avoid charges for missed appointments, we require 24 hours notice prior to the start of your session to cancel or reschedule. We will do our best to fill your session/class reservation regardless of when you cancel, but if you cancel with less than 24 hours notice, and we are not able to fill your spot, you will be charged. We do understand that there are times when circumstances are out of your control, ……….. 

Parking:

Strathcona Pilates is located in the far right hand corner of the Best Western parking lot as you enter from Cliffe Avenue. You may use any of the parking spots labeled Guest Parking.  

Arrive on time:

If you arrive late, it will likely not be possible to extend your session.  You will receive the balance of your time for your class. Out of respect for your teacher and fellow students, try your best to arrive 5 minutes before class starts, so we are all ready to go at the scheduled time.  

Injuries:

Please inform your teacher if anything regarding your physical health has changed since you were last in. 

Phones:

We ask that all cell phones be turned off while in the studio. 

What not to wear: 

As a courtesy to others, please avoid wearing strong smelling perfume, deodorant or body wash.  Please avoid clothing with zippers, or pointy jewellery such as precious stones as it can rip our vinyl upholstery.  It is preferable for Pilates to be done in bare feet, but please wear socks if you have a foot infection. 

Caution:

This is your time and your practice.  Take it at your pace, and don’t do anything that makes you feel fearful or uncertain.  Voice your concerns to your teacher so they can address them appropriately. We are all on our own physical journey, so there is no need to ‘keep up’ with your neighbour! 

Clean-up:

There are several bottles of cleaning spray and towels around the studio.  Please use these to clean the equipment, mats, and whatever other auxiliary pieces you use during your workout so they are ready to go for the next class.